Friendship Travel

Terms and Conditions

What you need to know

If any part of these Booking Conditions is found to be invalid, or unenforceable, then the remainder of the conditions will not be affected, and remain valid and enforceable.

Friendship hosts One, occasionally two, Friendship hosts are on hand for all holidays featured in this brochure except where local staff fulfil this role on our behalf – In the small number of places where a full time Friendship Travel host is not present, our local agent will provide this sevrice. On Ski and Summer Activity holidays this is carried out by local hosts and hotel staff.

Star ratings The star ratings we use are our own assessment, which may differ from official gradings.

Booking your own flights Please note that we add a £20 administration fee to your invoice if you make your own flight arrangements. This makes a contribution towards the extra work involved in keeping track of your flight times and any changes. Also please note that if your independently booked flights do not dovetail with our transfer times, an additional fee of £30 per transfer is charged.

How to pay Payment can be made by bank transfer, cheque, debit or credit card (a 2.5% charge is applied for credit card transactions).

Travel Insurance You must have adequate travel insurance. The European Health Insurance Card (EHIC) provides for only basic medical treatment within EU member countries and is NOT an insurance policy. We do not sell holiday insurance.

BOOKING CONDITIONS

These booking conditions and the other information in this brochure set out the terms on which you contract with Friendship Travel Ltd and shall be governed by and constituted in accordance with English law, being subject to the Jurisdiction of the Courts of N.Ireland.

Your commitment to us

DEPOSIT AND PAYMENT When you make your booking you accept (including on behalf of anyone else you book) the terms of these booking conditions. You must pay a deposit of £75 for UK breaks, £175 for holidays in Europe and Egypt, £300 for long haul holidays. Deposits are non-refundable and may not be transferred. You should also pay your insurance premium in full. A contract exists when we issue our confirmation invoice (by email or post). All monies paid to a travel agent are held by him/her on our behalf. You must pay your balance at least 10 weeks before departure. If you do not, we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us cancellation charges as set out below. If your booking is made within 10 weeks of departure then full payment must be made. All payments are fully protected and bonded by ATOL 6683.

CHANGES BY YOU If you want to change any details of your booking after the verbal or written confirmation is issued you should inform us (or your travel agent), in writing by post or email. We will do our utmost to help, providing the changes are practicable and made more than 10 weeks before departure; however these changes will incur an administration fee of £30 per person and, if applicable, cancellation charges made by suppliers. If the change is made within 10 weeks of departure, this is treated as cancellation and cancellation charges will apply (see CANCELLATIONS BY YOU section below)

FLIGHTS – special conditions: If your holiday includes a low cost or non refundable flight, the full amount is payable on booking. These flights are non refunadable, so if you cancel no refund at all can be given.If you ask us to book low-cost flights we will do so using your credit card, which means that your flights are subject to the airline’s amendment and cancellation policies and are not protected by CAA bonding. Where we book a low cost flight for you to make a package with ATOL bonding we do charge a £30 admin fee for booking the low cost flight. 

We regret that no refunds can be made until full travel documentation has been returned to us. No refunds will be made on insurance premiums. We strongly advise you to take advantage of the travel insurance described in this brochure, which includes protection against cancellation charges. If not, you must take out alternative insurance with at least an equivalent cover.

Our commitment to you

CHANGES OR CANCELLATIONS BY US Certain holidays need minimum numbers before we can operate them and we have the right to cancel such holidays if that number is not achieved.

It is unlikely that we would have to make any changes to your holiday but we do plan the arrangements many months in advance. Sometimes changes have to be made which we reserve the right to do at any time. Most of these changes are minor, but where they are significant, we will inform you or your travel agent when you book, or if you have already booked as soon as is reasonably possible before your departure. If the change is of a major nature (e.g. involves a delay in departure or return of more than 12 hours or a change of hotel accommodation to a lesser category than originally booked or to a totally different destination) you will have a choice of the following:

a) Accepting the change of arrangements;

b) Accepting another available holiday from us, at the appropriate price.

c) Cancelling your holiday.

If you choose a) or b) we will pay reasonable compensation as shown. If you choose c) we will refund you all the money you have paid to us plus reasonable compensation on the scale shown below:

IMPORTANT – PLEASE NOTE We cannot accept liability or pay compensation if we are forced to cancel, or in any way change your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, or any other reason outside our control amounting to force majeure.

PRICES Please note that all accommodation and flight prices are subject to change before you book, particularly in the case of fuel or other flight charges, APD increases etc. The price we confirm at the time of booking is the price you would be charged. Our prices are based on the 'Financial Times guide to World Currencies on 01 November 2012. Our holidays and prices are planned many months in advance. Following the issue of our holiday invoice, we reserve the right to increase your holiday price if the costs to us , of providing your holiday rise by more than 2% due to currency flucations. pay.  Any increase will be no more than 10%.

OUR RESPONSIBILITY When you contact us to make a booking we act as agent for the relevant carrier/hotel which will be disclosed on your documentation. We reserve the right to substitute the carrier if necessary. When we have confirmed your booking a contract exists under which we accept responsibility for the provision of all the services described in our invoice. We have taken care in choosing the hotel accommodation, other services and facilities for inclusion in the holidays we offer and have described them in this brochure in accordance with the latest information we have at the time of publication.

We accept responsibility for ensuring that all the elements of your holiday are as described in this brochure and are of a reasonable standard. We also accept responsibility for every service which we are contractually obliged to provide, irrespective of whether such services are provided by our own employees or agents, or by sub-contractors or suppliers. In the unlikely event that your holiday is not supplied as specified, reasonable compensation may be paid. If you or any member of your party suffers death, bodily injury or illness arising from the negligence of our employees, agents, suppliers, their sub-contractors, servants and or agents, we may accept responsibility provided that they are acting within the scope of or in the course of their employment when the accident occurred.  
- Some services can change from time to time. If the client considers any particular facility to be vital to their holiday, they must advise Friendship Travel in writing of this no later than 4 weeks prior to departure.
- Where the services in question consist of carriage by air or sea, Friendship Travel shall be entitled to limit its obligations and liabilities in the manner provided by international conventions in respect of air or sea carriers. 

Our liability, except in cases involving death, serious illness or injury, shall be limited to a maximum of three times the total cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to –
1. The contractual terms of the companies that provides the transportation for your travel arrangements. These terms are incorporated into this contract; and
2. Any relevant international convention for example the Montreal Convention in respect of air travel. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport company’s contractual terms, or the international conventions by writing to our offices.
In all cases our liability will be limited in the manner provided by the relevant International Conventions.

COMPLAINTS Our aim is to ensure that you have a trouble-free holiday. However, there are some aspects of your holiday which are not under our direct control.

In the unlikely event that you have a problem or complaint during your holiday you must bring it to the attention of our local office/agent and/orhotelier so that they have an opportunity to put it right at the time. If the problem is still unresolved you should contact Friendship Travel UK immediately to allow us the opportunity to deal with it while you are still on holiday. Customer compliant forms are available to be completed by all our hosts , with guests, while they are in resort. You must ask to complete one of these. 

If the matter cannot be resolved locally and you wish to take it up with us on return, please write to Friendship Travel (email not accepted) within 28 days of your return from holiday. Please quote your booking reference number and give full details so we can make a thorough investigation.

TRAVEL ARRANGEMENTS All flights are based on the scheduled services of the operators as listed. On occasions, it may be necessary to operate with alternative carriers. Such changes which are known to us will be advised at the time of booking, significant ones will be notified to you by your travel agent as soon as possible, but will not constitute an automatic right to cancel or receive compensation.

EXCLUSIVITY Where Friendship has exclusive use of a property, this means that normally no other paying guests are resident, but please note the hotel owner reserves the right to welcome family/friends to the property. If we have not sold all our rooms, we give any unsold rooms back for the hotel to re sell to direct clients.

GULET CRUISES We reserve the right to operate a smaller ship/ shared ship with other adults, subject to booking levels. Weather and operational conditions may impact on sailing itineraries: the captain’s decision is final.

INAPPROPRIATE BEHAVIOUR If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate a holiday completely. If this situation arises, our responsibility will cease and the company will be under no obligation to cover expenses incurred and neither will we consider or accept any claims for compensation or refunds whatsoever.

VACATION OF ROOMS Your room must be vacated at midday on the day of departure. If you arrive on a night flight your room will have been available from the afternoon of the first day. On your departure day it may be possible to keep your room for longer, at an additional cost.

VISAS A tourist visa must be purchased on arrival in Turkey (£10) and Egypt (£20) – prices subject to change.

Friendship Travel Ltd, 10 Antrim Business Centre, Antrim, BT41 4LD