IMPORTANT – PLEASE NOTE We cannot accept liability or pay compensation if we are forced to cancel, or in any way change your holiday due to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, or any other reason outside our control amounting to force majeure.
PRICES Please note that all accommodation and flight prices are subject to change before you book, particularly in the case of fuel or other flight charges, APD increases etc. The price we confirm at the time of booking is the price you would be charged. Our prices are based on the 'Financial Times guide to World Currencies on 01 November 2012. Our holidays and prices are planned many months in advance. Following the issue of our holiday invoice, we reserve the right to increase your holiday price if the costs to us , of providing your holiday rise by more than 2% due to currency flucations. pay. Any increase will be no more than 10%.
OUR RESPONSIBILITY When you contact us to make a booking we act as agent for the relevant carrier/hotel which will be disclosed on your documentation. We reserve the right to substitute the carrier if necessary. When we have confirmed your booking a contract exists under which we accept responsibility for the provision of all the services described in our invoice. We have taken care in choosing the hotel accommodation, other services and facilities for inclusion in the holidays we offer and have described them in this brochure in accordance with the latest information we have at the time of publication.
We accept responsibility for ensuring that all the elements of your holiday are as described in this brochure and are of a reasonable standard. We also accept responsibility for every service which we are contractually obliged to provide, irrespective of whether such services are provided by our own employees or agents, or by sub-contractors or suppliers. In the unlikely event that your holiday is not supplied as specified, reasonable compensation may be paid. If you or any member of your party suffers death, bodily injury or illness arising from the negligence of our employees, agents, suppliers, their sub-contractors, servants and or agents, we may accept responsibility provided that they are acting within the scope of or in the course of their employment when the accident occurred.
- Some services can change from time to time. If the client considers any particular facility to be vital to their holiday, they must advise Friendship Travel in writing of this no later than 4 weeks prior to departure.
- Where the services in question consist of carriage by air or sea, Friendship Travel shall be entitled to limit its obligations and liabilities in the manner provided by international conventions in respect of air or sea carriers.
Our liability, except in cases involving death, serious illness or injury, shall be limited to a maximum of three times the total cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to –
1. The contractual terms of the companies that provides the transportation for your travel arrangements. These terms are incorporated into this contract; and
2. Any relevant international convention for example the Montreal Convention in respect of air travel. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask for copies of the transport company’s contractual terms, or the international conventions by writing to our offices.
In all cases our liability will be limited in the manner provided by the relevant International Conventions.
COMPLAINTS Our aim is to ensure that you have a trouble-free holiday. However, there are some aspects of your holiday which are not under our direct control.
In the unlikely event that you have a problem or complaint during your holiday you must bring it to the attention of our local office/agent and/orhotelier so that they have an opportunity to put it right at the time. If the problem is still unresolved you should contact Friendship Travel UK immediately to allow us the opportunity to deal with it while you are still on holiday. Customer compliant forms are available to be completed by all our hosts , with guests, while they are in resort. You must ask to complete one of these.
If the matter cannot be resolved locally and you wish to take it up with us on return, please write to Friendship Travel (email not accepted) within 28 days of your return from holiday. Please quote your booking reference number and give full details so we can make a thorough investigation.
TRAVEL ARRANGEMENTS All flights are based on the scheduled services of the operators as listed. On occasions, it may be necessary to operate with alternative carriers. Such changes which are known to us will be advised at the time of booking, significant ones will be notified to you by your travel agent as soon as possible, but will not constitute an automatic right to cancel or receive compensation.
EXCLUSIVITY Where Friendship has exclusive use of a property, this means that normally no other paying guests are resident, but please note the hotel owner reserves the right to welcome family/friends to the property. If we have not sold all our rooms, we give any unsold rooms back for the hotel to re sell to direct clients.
GULET CRUISES We reserve the right to operate a smaller ship/ shared ship with other adults, subject to booking levels. Weather and operational conditions may impact on sailing itineraries: the captain’s decision is final.
INAPPROPRIATE BEHAVIOUR If the behaviour of any member of any party is considered likely to cause offence, danger, damage or distress to others we reserve the right at all times to cancel or terminate a holiday completely. If this situation arises, our responsibility will cease and the company will be under no obligation to cover expenses incurred and neither will we consider or accept any claims for compensation or refunds whatsoever.
VACATION OF ROOMS Your room must be vacated at midday on the day of departure. If you arrive on a night flight your room will have been available from the afternoon of the first day. On your departure day it may be possible to keep your room for longer, at an additional cost.
VISAS A tourist visa must be purchased on arrival in Turkey (£10) and Egypt (£20) – prices subject to change.
Friendship Travel Ltd, 10 Antrim Business Centre, Antrim, BT41 4LD