Our Guest Behaviour Expectations

At Friendship Travel we value our community, encouraging everyone to enjoy their experience both at home and away. Therefore, we understand the need to create and maintain a safe and welcoming environment, ensuring our customers’ experiences continue to be positive and up to standard.

To enable this, we’ve established a ‘Guest Behaviour Expectations’ website page, that applies to all customers and team members.

OUR PROMISE TO YOU:

1. We will always treat our customers with respect, regardless of their gender, ethnicity, race, religion, sexual orientation, or any other distinguishing characteristic.
2. We will provide our customers with prompt, courteous, and helpful customer service.
3. We will take all reasonable steps to ensure that our products and services meet our customers’ expectations, endeavouring to exceed them at every opportunity.

YOUR PROMISE TO US:

1. You MUST inform us at time of booking if you have any walking difficulties or disabilities – at time of booking. If you do not, we reserve the right to cancel the holiday without refund.
2. Our team are here to always deliver the best possible service. In return, customers are expected to act in a courteous and respectful manner towards them. We will not tolerate any inappropriate or offensive language. Behaviour of this nature will result in declining any future reservations.
3. Whilst on holiday with Friendship Travel, customers should not engage in any activities or conduct that may be deemed offensive or disruptive. This includes bullying behaviour, physical intimidation, using obscene language or gestures, and ostracizing other members of the group.
4. Friendship Travel customers are expected to always consider the safety of their fellow travellers, and should therefore refrain from smoking in prohibited places (such as guest rooms or communal areas), inviting non-Friendship Travel customers to join the group, and drinking alcohol excessively.
5. Friendship Travel customers are expected to respect the property of others and refrain from any activity that may cause damage or destruction.
6. Our social media platforms are accessible to our entire Friendship Travel community. We ask that users be kind, courteous, respect everyone’s privacy, refrain from using hate speech or engaging in bullying behaviour, and always show respect.
7. All Friendship Travel customers are expected to adhere to our Terms & Conditions as stated in their holiday booking confirmation.